Questions, answered

Choose your products and send your order request at checkout. We confirm availability, shipping and import rules for your country by email, usually within one business day, and send you a secure payment link. We dispatch within 1 to 3 business days of payment.

Orders ship from Sri Lanka by tracked express. Delivery usually takes 3 to 6 business days to the United States, 3 to 7 to Europe, 3 to 6 to the United Kingdom and 4 to 8 to Australia, after dispatch.

Shipping is a flat rate by region, and it is free above a set order value (shown at the top of every page in your currency). Rates for other countries are confirmed by email.

Parcels are shipped delivery duty unpaid. Any import duty, VAT, GST or handling fee charged by your country is payable by the recipient, usually collected by the courier on delivery. Rules differ by country and change often, so check your local rules for food imports before ordering.

Prices are set in US dollars. You can browse in eight currencies at the day's exchange rate, for convenience only. Your payment link is issued in US dollars unless we agree otherwise.

Everything is grown in Sri Lanka: cinnamon on the southern coast, pepper, cloves, nutmeg and mace in the central hills, and our teas in the Central Highlands. Each product page lists its origin.

True cinnamon (Cinnamomum verum, often called Ceylon cinnamon) is thin, sweet and delicate. Cassia is thicker, harder and more pungent. All our cinnamon is true cinnamon.

Each tin shows a best-before date. Keep tins sealed and away from heat and light; ground spices are best within about a year, whole spices for two years or more.

Every product page lists its ingredients. For allergen details about the facility where a product is packed, write to us and we will send the packer's allergen statement.

Unopened tins can be returned within 30 days of delivery. For food safety we cannot accept opened tins. If something arrives damaged, tell us within 7 days and we will replace or refund it.

Yes. Pantry sizes of 500 g and 1 kg, and wholesale for restaurants and shops, are available on request. Please use the contact page.

Yes. Tick "This is a gift" at checkout, add a note, and we will include it in the box. Gift orders ship without prices on the packing slip.

We describe our products exactly as they are. If a product carries an organic or other certification, it will be named on its page and tin. We do not claim certifications we do not hold.